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Telemarketing Using the Telephone as a Sales Tool

COURSE SCHEDULE

PERSONAL REGISTRATION

CORPORATE REGISTRATION

Virtually everybody in sales today sells over the phone, at least sometimes. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This one-day workshop will show you how the telephone can supplement, enhance, and sometimes replace other means of marketing and selling, and how this personal approach can dramatically increase your sales success. We will also talk about how to hone your communication skills, your ability to persuade, and techniques to personalise each sales call.

What You will Learn

  • Build trust and respect with customers and colleagues.
  • Warm up your sales approach to improve success with cold calling.
  • Identify ways to make a positive impression.
  • Identify negotiation strategies that will make you a stronger seller.
  • Create a script to maximise your efficiency on the phone.
  • Learn what to say and what to ask to create interest, handle objections, and close the sale.

  • Verbal communication
  • To serve and delight
  • Exceptional things about telephone sales
  • Building trust
  • Negotiation primer
  • Communication essentials
  • Developing your script
  • Pre-call planning
  • Phone tag and call backs
  • Following up and closing the sale
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Duration:

  • 1 day face to face workshop
  • Online
  • Public program - $650 +GST                        
  • One on one coaching - $1 500 + GST
  • Corporate in- house session - Contact us to discuss your requirements and obtain a quote.