Supervisors represent an important force in the workplace. You have the power to turn on or turn off the productivity of the people who work for you. You are the crucial interface between the employee on the shop floor or the service desk and the managers of the organisation. You usually have more experience and more skill than the employees you supervise, because management tends to look for super people to fill those roles.
What You will Learn
- Learn ways to prioritise, plan and manage your time.
- Identify your primary leadership style and techniques for maximising that style.
- Develop more flexibility to use other leadership styles.
- Determine ways you can meet the needs of employees and co-workers.
- Communication and coaching.
- Search for ways to overcome communication barriers.
- Explore ways to engage in productive rather than toxic debate, and to make conflict a powerful force for creative, well-rounded solutions to problems.