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Employee Dispute Resolution Mediation through Peer Review

COURSE SCHEDULE

PERSONAL REGISTRATION

CORPORATE REGISTRATION

Have you ever been in a workplace situation where a supervisor has made a decision that you did not agree with? Did you wish that you could ask someone else what they thought of the decision?; whether they would have done the same thing? The Peer Review process offers employees just that chance, using a formalised process. In this one-day workshop, you will cover all aspects of the process, from initiating the process, to choosing a facilitator and panel members, to having a hearing and making a decision.

What You will Learn

  • What the Peer Review process is.
  • How employees file grievances and how management should respond.
  • How a facilitator and a panel is chosen.
  • What is involved in the hearing process, from preliminary meetings to the hearing itself, to the decision process.
  • What responsibilities and powers a panel should have.
  • Questioning techniques.
  • Why peer review panels fail and how to avoid those pitfalls.

  • What is Peer Review?
  • Initiating the Process
  • Setting up the Peer Review Panel
  • Questioning Techniques
  • Overview of the Peer Review process: pre-meeting, hearing, and decision meeting
  • Walkthrough of a sample panel, with customisable case files
  • Why does the process fail?
  • How can we ensure the process succeeds?
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Duration:

  • 1 day face to face workshop
  • Online
  • Public program - $650 +GST                        
  • One on one coaching - $1 500 + GST
  • Corporate in- house session - Contact us to discuss your requirements and obtain a quote.