Porto

 

Conflict Resolution Dealing With Difficult People

COURSE SCHEDULE

PERSONAL REGISTRATION

CORPORATE REGISTRATION

Success in dealing with conflict comes from understanding how we behave, as well as how we can influence others. We can approach difficulties as needing to take place in one, or a series of conversations. If these conversations are prepared with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this one-day workshop, you will learn how to turn difficult situations into opportunities for growth.

What You will Learn

  • Recognise how your own attitudes and actions impact others.
  • Find new and effective techniques for dealing with difficult people.
  • Learn some techniques for managing and dealing with anger.
  • Develop coping strategies for dealing with difficult people and difficult situations.

  • Conflict as communication
  • Benefits of confrontation
  • Preventing problems
  • Getting focused
  • Dealing with anger (yours and others)
  • Dealing with problems
  • The three step conflict resolution model
  • Changing yourself
  • Why don’t people do what they are supposed to?
  • De-stress options to use when things get ugly
Nill

Duration:

  • 1 day face to face workshop
  • online
  • Public program - $650+GST                        
  • One on one coaching - $1 500 + GST
  • Corporate in- house session- Contact us to discuss your requirements and obtain a quote.