There are two major myths about conflict: that it always involves anger and that it is always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.
What You will Learn
- Understand conflict.
- Be able to identify the stages of conflict.
- Use LECSR to resolve conflict.
- Identify other ways to resolve conflict.
- Develop personal skills necessary to resolve conflict.