Porto

 

Conflict Resolution

COURSE SCHEDULE

PERSONAL REGISTRATION

CORPORATE REGISTRATION

There are two major myths about conflict: that it always involves anger and that it is always negative. Conflict can actually be a positive tool for growth if you know how to manage it properly. This one-day course will teach participants just how to do that.

What You will Learn

  • Understand conflict.
  • Be able to identify the stages of conflict.
  • Use LECSR to resolve conflict.
  • Identify other ways to resolve conflict.
  • Develop personal skills necessary to resolve conflict.

  • Defining conflict
  • Types of conflict
  • Benefits of conflict
  • Costs of conflict
  • The role of anger in conflict
  • The five stages of conflict
  • The LECSR tool
  • Setting norms and rules
  • Seven steps to ironing things out
  • Using mediation and facilitation
  • Confrontational facilitation
  • Managing differences collaboratively
  • Asking questions
  • Listening skills
  • Non-verbal communication
  • Problem solving tools
  • Managing anger and stress
  • Stress management techniques
  • Stress management through positive self-talk
Nill

Duration:

  • 1 day face to face workshop
  • Online
  • Public program - $650 +GST                        
  • One on one coaching - $1 500 + GST
  • Corporate in- house session - Contact us to discuss your requirements and obtain a quote.