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ITILÒ Foundation Training Certification

ITIL certifications are recognized internationally across industries and companies, regardless of the size of the organization. The two-day intensive course provides delegates with comprehensive training to prepare them for the ITIL examination (based on The ITIL Foundation Certificate  in IT Service Management Syllabus, latest edition).


Target Audience

Individuals who require a basic understanding of the refreshed ITIL framework and IT professionals that are working within an organisation that is currently using ITIL.

Exam Format

Examination structure: Questions from all chapters, testing both understanding as well as memory
Question structure: Multiple choice

Participants will be requested to take the ITIL examination on the final day of the course. The examination consists of:
  • 40 compulsory questions; No negative marking
  • One hour


Course Prerequisites

Although no prior IT experience is required to apply for the certification exam, it is recommended that delegates have some experience working in an ITSM environment or service desk and have a basic understanding of ITSM issues. 

What you will get from us

  • Study guides including PDF files, Video tutorials
  • Podcasts:Download it and listen to it at your convenience.
  • Interac+ve Case Study
  • Interac+ve Glossary and crosswords
  • Phone App
  • 6 Chapter Tests and Evalua+on Tests
  • Sample Papers
  • 18 PMI PDUs

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